You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please, bear in mind that the estimated dates always refer to business days.
Any change requests after your order has been submitted cannot be guaranteed.
Shipping is based on a combination of weight and destination.
Before submitting your order we give you the shipping cost. However, you can use the following table for your reference:
(If your order is over 4kg, please contact us before placing you order.)
Rest of the World
|up to 50g||1.00 €||3.50 €||3.50 €|
|51g to 100g||1.10 €||4.15 €||4.15 €|
|101g to 250g||2.70 €||5.50 €||5.50 €|
|251g to 500g||2.70 €||7.60 €||10.65 €|
|501g to 1kg||5.80 €||11.40 €||20.25 €|
|1kg to 2kg||5.80 €||17.55 €||33.75 €|
|2kg to 4kg||13.50 €||35.10 €||67.40 €|
|over 4kg||20.00 €||50.00 €||90.00 €|
Any further question, you may contact us at firstname.lastname@example.org.